Job Description

eGroup is the leading provider of virtual office services in Europe. We develop and operate a Software-as-a-Service platform to provide tens of thousands of freelancers and small businesses customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.

We’re looking for an enthusiastic colleague (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team. If you're passionate about troubleshooting, collaborating closely with experts and contributing to meaningful solutions, this could be the role for you!

Your Mission:

You will play a critical role in supporting our in-house IT Operations team and ensuring our operations run smoothly including:

• you and your colleagues are the point of contact for 1st and 2nd level support inquiries coming from all of eGroup
• you supervise and monitor our semi-automated On- & Offboarding of all users and manage the company-wide authorisation concept
• you manage all client devices (laptops, smart phones) with Microsoft Endpoint Managers
• you take care of administrating the office-IT including switches, printers, WiFi and conference systems at all european venues
• you monitor the stock and inventory as well as hardware orders
• you support the implementation of IT-projects
• you help us improve our support processes, train our employees and expand our Knowledge Base

Requirements

Your Profile:

We’re looking for someone who brings expertise, enthusiasm and a collaborative mindset:

• 3+ years of experience in IT-support and handling of (Azure) Active Directory as well as Windows, Linux and MacOS
• Good communication and interpersonal
• strong analytical skills as well as a well-structured approach regarding new topics
• Familiarity with ticketing systems and managing support tickets
• Fluency in English (C1 level or higher) is required; also conversational level of German is a must-have
• an additional language (such as French, Spanish or Italian) is a plus
• due to the administration of hardware the position requires on-site presence; our office is located in the city-center in Berlin-Schöneberg (U Kleistpark (U7), S Julius-Leber Brücke (S1) or by bus M48, M85 106, 187, 204)
• ability to travel to other locations in Germany or Europe from time to time (2-3 days)

Pick your Benefits:

• we offer a secure job in a stable environment with predictable hours and fair-pay
• Development: Expand your knowledge with books from our library or take a class with Udemy or in Offsite-seminars
• a fun and international team with teamevents on a regular basis
• pick what’s best for you: Windows Notebook oder MacBook?
• free beverages, fruits and snacks in the office
• Bike- or Subway allowance
• Fitness: we support your membership with Urban Sports Club