Are you customer-oriented, communicative, and eager to apply your strengths in an international environment? Then start now as a Customer Service Manager (m/f/d) in Munich and become part of a dynamic team!

We at SOLUA support Newrest, a globally leading provider in the catering and service industry, in the search for committed talents for a permanent position.

What Newrest offers you:

An international work environment with exciting clients such as United Airlines, Egypt Air, and Saudi Airlines
Attractive remuneration
Individual development opportunities
Flat hierarchies and an open corporate culture
A varied range of tasks with high responsibility
Employee discounts and additional benefits

Your tasks:

Building and maintaining long-term customer relationships with international airlines
Processing tenders and creating business proposals
Negotiating and concluding Service Level Agreements (SLAs)
Ensuring compliance with commercial agreements regarding quality and delivery times
Acting as the interface between customers and internal teams for seamless service execution
Proactive communication with customers, problem-solving, and developing improvements
Monitoring and reporting relevant KPIs

What you bring:

Experience in customer service or sales, ideally in the aviation industry
Fluent English skills, German is an advantage
High level of customer orientation, empathy, and communication skills
Assertiveness and resilience in stressful situations
Independent, structured, and goal-oriented working style
Proficient in MS Office (Word, Excel, PowerPoint)

We look forward to your application and will establish direct contact with Newrest. For any questions, we are always available – start your new challenge today!

Please note that all personal formulations in this job advertisement are to be understood as gender-neutral.